Frequently Asked Questions

This Agreement was last modified on 18th february 2021

[vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”What Shipping Methods Are Available?” el_id=”1459864577831-bdb5bc1a-4a98″]Local Orders – (UAE & INDIA) – Free

  • Ground shipping orders may take upto 24-48 to process. But we try to process all ground orders same day.

International Orders

  • Our International trade is only Business to Business. Order must be over $500. Customer must have an account with DHL,FedEx or UPS, because we ship International orders on customers account.
  • In special cases we provide shipping quotes if customer doesn’t have above shipping account. For more details, please email at[email protected]
  • In case of items such as high end storage models, servers and other major appliances, which are delivered by the vendor, the delivery happens within 15-30 business days.
  • In the unlikely event of the product not available with the vendor, Movantech Systems reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

[/vc_toggle][vc_toggle title=”How Long Will it Take To Get My Package?” el_id=”1459864633996-9b7e4f16-199e”]Ground shipping

  • Orders may take up to 24-48 hours to process. But we try to process all ground orders same day and delivered in 2-5 days.

International shipping

  • Orders may take up to 48-72 hours to process and delivery time depends upon the carrier chosen.
  • We are not responsible for weather Challenges experienced by our carriers. We cannot guarantee exact shipping times regardless of Carrier Claims. If the carrier is late through no fault of our own no credit for shipping will be issued.
  • Please Call in the order if you have specific time requirements and someone will assist you

[/vc_toggle][vc_toggle title=”How Do I Track My Order?” el_id=”1459864665894-b82f7067-8407″]To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.[/vc_toggle][vc_toggle title=”What are the Payment Options available for placing an order?” el_id=”1459864700197-4c554837-f084″]

  • PayPal for International Orders
  • Cashfree for India Orders
  • Bank transfer for UAE and International Orders
  • Cash on Delivery – Terms and conditions
  1. Cash on Delivery is available for selected products only.
  2. In case of Store pick up, orders placed using Cash on Delivery payment method will be kept reserved for 3 days after which the order will be cancelled.

[/vc_toggle][vc_toggle title=”How Should I to Contact if I Have Any Queries?” el_id=”1459864738156-c9e9af2d-48c9″]For any queries please email at [email protected][/vc_toggle][vc_toggle title=”Are products purchased on covered under warranty?” el_id=”1459864765251-4a22323b-b290″]All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.[/vc_toggle][vc_toggle title=”What is the return policy for products purchased on”]Standard 7 Day return policy applies.[/vc_toggle][vc_toggle title=”What are options to return the product?”]Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.

The below are the options to return the product:

  • Visit the customer care department at any of our store locations
  • Call our call center on 04 353 0866 for any questions

[/vc_toggle][vc_toggle title=”What is the cancelation policy for order placed?”]

  • You may cancel the order until before the order has been dispatched by calling our call center on 04 353 0866 or writing to us at [email protected]
  • Cancelations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.

[/vc_toggle][vc_toggle title=”Is the payment made on safe and secure?”]

  • We adhere to the highest standards of payment security.
  • Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured.
  • Your credit card details are not stored on our website.
  • We accept all internationally accepted visa/master debit/credit cards.


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AED United Arab Emirates dirham